Privacy Policy

Effective Date: 16.05.2025
Lane & Place Property Group Pty Ltd trading as Lane & Place Real Estate (‘the Agency’, ‘we’, ‘us’, ‘our’)

Lane & Place Real Estate provides real estate services, including property sales and management. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains:

The scope of our Privacy Policy
Why we collect personal information
What personal information we collect
How we collect and use your personal information
How we disclose your personal information
Overseas disclosures
Use of cookies and website tracking
Your right to access and correct your personal information
How we protect the integrity and security of your personal information
Data retention and deletion
Your right to make a privacy complaint
How you can contact us

We may update this policy from time to time and will post changes to our website. The latest version will always include an effective date.

1. Scope

This Privacy Policy governs all personal information collected by and provided to Lane & Place Real Estate. It applies to clients, independent contractors, job applicants, suppliers, and any individuals who engage with us.

All employees, contractors, and others handling personal information on our behalf must adhere to this policy.

2. Interpretation

Unless stated otherwise:

We, Us, Our refer to Lane & Place Real Estate
You, Your refers to any individual providing personal information to us

3. What is Personal Information?

Personal information is any information or opinion (true or not) about an identified individual or an individual who is reasonably identifiable. This includes data provided directly by you or by third parties.

4. Why We Collect Personal Information

We collect personal information to:

Perform our real estate functions and services
Deliver the products/services you request
Communicate with you effectively
Personalise your experience with us
Improve our services
Manage billing and administration
Comply with legal obligations
Promote our services to you (you can opt out)
Consider employment applications
Engage suppliers or contractors

We may also use your information with your consent or where authorised by law.

5. What Information Do We Collect?

The type of information depends on your relationship with us. For example:

Clients: name, address, email, phone, property details
Suppliers: name, business records, ABN, billing info
Job Applicants: resume, work history, references, contact info
Sensitive Information (e.g., health, ethnicity, political beliefs): only collected with consent and when reasonably necessary

If you’re not comfortable providing certain information, please let us know. However, it may affect our ability to provide services (e.g., registering to bid at auction).

6. Employee Records

This policy does not apply to employee records held by us in relation to current or former employees, in accordance with the Privacy Act exemptions.

7. How We Collect Information

We collect personal information by lawful and fair means, including:

In person
Phone or email
Application forms
Our website
Social media
Business cards
Surveillance systems
Public records or third parties

Unsolicited information (e.g., information we did not request) will be destroyed or de-identified unless it is lawful for us to retain.

8. How We Use Personal Information

We only use or disclose your personal information for the purposes for which it was collected or where otherwise permitted by law. This includes marketing communications if we believe the content may be of interest to you.

We will not use your information in ways you would not reasonably expect, nor disclose sensitive information without consent unless legally required.

9. Direct Marketing

We may use your personal information (not including sensitive information) to send direct marketing communications. You can opt out at any time via:

Email: hello@laneandplace.com
Mail: Suite 18, 12 Tryon Rd, Lindfield NSW 2070
Website unsubscribe link (where applicable)

10. Cookies and Website Tracking

Our website may use cookies and third-party tracking tools (e.g., Google Analytics) to improve your user experience and track visitor behaviour. Cookies can be disabled via your browser settings, but this may impact website functionality.

11. Disclosure to Third Parties

We may disclose your personal information to:

Our employees and related entities
Contractors and service providers (e.g., IT support, marketing platforms, database services, signage and photography providers)
Legal or regulatory authorities if required
Your authorised representatives

We take reasonable steps to ensure these parties handle your information in accordance with the APPs.

12. Overseas Disclosure

We may disclose personal information to overseas recipients, such as cloud storage providers, where required for service delivery. Likely countries include New Zealand.

Before disclosing your information overseas, we will take reasonable steps to ensure the recipient complies with the APPs or is subject to comparable privacy laws, unless an exception applies under the Privacy Act.

13. Accessing Your Personal Information

You may request access to your personal information by contacting our Privacy Officer. A reasonable processing fee may apply.

We may refuse access in some situations (e.g., legal restrictions). If so, you’ll receive written notice outlining the reasons and available complaint mechanisms.

14. Correcting Your Information

You may request correction of inaccurate, outdated, incomplete, or misleading information.

If we refuse a request, we will provide written reasons and advise you of complaint options. If required, we will notify any third parties to whom the information was previously disclosed.

15. Data Integrity and Security

We take reasonable steps to:

Ensure your information is accurate, up to date and complete
Protect your data from misuse, interference, loss, unauthorised access or disclosure

If we no longer need the information and are not legally required to retain it, we will securely destroy or de-identify it.

16. Data Retention

We retain personal information only for as long as necessary to fulfil its intended purpose or as required by law. When no longer required, your information will be securely deleted or de-identified.

17. Complaints

If you believe we have breached your privacy rights or the APPs, please contact our Privacy Officer in writing. We will respond within a reasonable timeframe.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au