Privacy Policy

Effective Date: 12.06.2026 (replaces version dated 16.05.2025)

Lane & Place Property Group Pty Ltd trading as Lane & Place Real Estate ('the Agency', 'we', 'us', 'our')

Lane & Place Real Estate provides real estate services, including property sales and property management. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains:

The scope of our Privacy Policy
Why we collect personal information
What personal information we collect
How we collect and use your personal information
How we disclose your personal information
Overseas disclosures
Use of cookies and website tracking
Automated processing of personal information
Your right to access and correct your personal information
How we protect the integrity and security of your personal information
Data retention and deletion
Your right to make a privacy complaint
How you can contact us

We may update this policy from time to time and will post changes to our website. The latest version will always include an effective date.

1. Scope

This Privacy Policy governs all personal information collected by and provided to Lane & Place Real Estate. It applies to clients, prospective buyers and tenants, independent contractors, job applicants, suppliers, and any individuals who engage with us.

All employees, contractors, and others handling personal information on our behalf must adhere to this policy.

2. Interpretation

Unless stated otherwise:

We, Us, Our refer to Lane & Place Real Estate
You, Your refers to any individual providing personal information to us

3. What is Personal Information?

Personal information is any information or opinion (true or not) about an identified individual or an individual who is reasonably identifiable. This includes data provided directly by you or by third parties.

4. Why We Collect Personal Information

We collect personal information to:

Perform our real estate functions and services
Deliver the products and services you request
Communicate with you effectively
Personalise your experience with us
Improve our services
Manage billing and administration
Comply with legal obligations, including our obligations under anti-money laundering and counter-terrorism financing (AML/CTF) laws
Promote our services to you (you can opt out at any time)
Consider employment applications
Engage suppliers or contractors

We may also use your information with your consent or where authorised by law.

5. What Information Do We Collect?

The type of information depends on your relationship with us. For example:

Clients, buyers and tenants: name, address, email, phone, property details and requirements
Suppliers: name, business records, ABN, billing information
Job applicants: resume, work history, references, contact information
Identity verification information: where the law requires it (for example, when you sell, purchase or transact through us), we may collect and verify government-issued identification and information about the source of funds or ownership structures, to meet our AML/CTF obligations
Sensitive information (e.g., health, ethnicity, political beliefs): only collected with consent and when reasonably necessary

If you're not comfortable providing certain information, please let us know. However, it may affect our ability to provide services (e.g., registering to bid at auction, or proceeding with a transaction where identity verification is legally required).

6. Employee Records

This policy does not apply to employee records held by us in relation to current or former employees, in accordance with the Privacy Act exemptions.

7. How We Collect Information

We collect personal information by lawful and fair means, including:

In person (including at open homes, inspections and auctions)
Phone or email
Application forms
Our website
Social media
Business cards
Surveillance systems
Public records or third parties

Unsolicited information (information we did not request) will be destroyed or de-identified unless it is lawful for us to retain it.

8. How We Use Personal Information

We only use or disclose your personal information for the purposes for which it was collected or where otherwise permitted by law. This includes marketing communications if we believe the content may be of interest to you.

We will not use your information in ways you would not reasonably expect, nor disclose sensitive information without consent unless legally required.

9. Direct Marketing

We may use your personal information (not including sensitive information) to send direct marketing communications. You can opt out at any time via:

Email: hello@laneandplace.com
Mail: Suite 18, 12 Tryon Rd, Lindfield NSW 2070
The unsubscribe link in our communications (where applicable)

10. Cookies and Website Tracking

Our website may use cookies and third-party tracking and analytics tools (e.g., Google Analytics) to improve your user experience and understand visitor behaviour. Information collected by these tools may be processed by the provider overseas. Cookies can be disabled via your browser settings, but this may impact website functionality.

11. Automated Processing of Personal Information

We use customer relationship management software that includes some automated features — for example, matching your stated property requirements to new listings and sending you automated property alerts and marketing communications based on that matching.

These automated features help us communicate with you efficiently. They are not used to make decisions that significantly affect your rights or interests. All significant decisions — such as those relating to offers, negotiations, tenancy applications and the provision of our services — are made by our team, not by a computer program.

If this changes, we will update this policy before any such automated decision-making is introduced.

12. Disclosure to Third Parties

We may disclose your personal information to:

Our employees and related entities
Contractors and service providers — for example, our customer relationship management platform, accounting and trust accounting software, cloud document storage, website hosting, marketing platforms, and signage and photography providers
Legal or regulatory authorities where required or authorised by law, including AUSTRAC where we have reporting obligations under AML/CTF laws
Your authorised representatives

We take reasonable steps to ensure these parties handle your information in accordance with the APPs.

13. Overseas Disclosure

Some of the service providers we use store or process data overseas. Likely countries include the United States (cloud document storage, website hosting and accounting platforms) and New Zealand.

Before disclosing your information overseas, we will take reasonable steps to ensure the recipient complies with the APPs or is subject to comparable privacy laws, unless an exception applies under the Privacy Act.

14. Accessing Your Personal Information

You may request access to your personal information by contacting our Privacy Officer. There is no fee for making a request. If a charge applies for providing access, it will not be excessive and we will advise you of it before proceeding.

We may refuse access in some situations (e.g., legal restrictions). If so, you'll receive written notice outlining the reasons and available complaint mechanisms.

15. Correcting Your Information

You may request correction of inaccurate, outdated, incomplete, or misleading information.

If we refuse a request, we will provide written reasons and advise you of complaint options. If required, we will notify any third parties to whom the information was previously disclosed.

16. Data Integrity and Security

We take reasonable steps to:

Ensure your information is accurate, up to date and complete
Protect your data from misuse, interference, loss, and unauthorised access, modification or disclosure

We maintain a data breach response process consistent with the Notifiable Data Breaches scheme under the Privacy Act. If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.

17. Data Retention and Deletion

We retain personal information only for as long as necessary to fulfil its intended purpose or as required by law. Some information must be retained for statutory periods — for example, records collected for AML/CTF compliance and trust accounting records must generally be kept for seven years.

When information is no longer required and we are not legally obliged to retain it, it will be securely deleted or de-identified. You may request deletion of your details from our records at any time, subject to these legal retention requirements.

18. Complaints

If you believe we have breached your privacy rights or the APPs, please contact our Privacy Officer in writing. We will acknowledge your complaint promptly and respond within a reasonable timeframe.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au